Still have questions? Send us an Email Q - When will my order ship? A -Ground shipments typically ship same business day/next business day unless you have received an email stating otherwise. UPS 2nd Day Air and UPS Next Day Air will ship the same business day (if received by 10:00 a.m. EST)unless you have received an email stating otherwise. Please keep in mind that UPS Next Day Air & UPS 2nd Day Air shipping options do not count weekend days or holidays. 2nd Day Air is two business days transit time and Next Day Air is 1 business day transit time. An order placed on Thursday for 2nd Day Air - will not be delivered until Monday! For more details about shipping see the Shipping & Company info page. Q - Do you accept International Orders? A - International orders are welcome. Please place your order online. We will reply via e-mail with shipping options & costs. After you select your shipping choice by reply e-mail your order will be processed. International orders will not be processed until you select a shipping choice. Q - I am trying to reach you via telephone and get voice mail. Why? A - Since we are an Internet based retail business, we would prefer your communications via e-mail. This is the easiest and most effective form of communication between our company and our customers. Q - What is your return policy? A - All of our products are of very high quality. If for some reason you are not satisfied with your order, we will refund you the cost of the merchandise upon its return to our company. Original shipping charges are not refunded on returns/exchanges. A 20% re-stocking charge will apply on all orders that are cancelled or returned. This does not apply to product exchanges or any errors caused by our company. Prior to any returns, you must contact us to receive a RETURN AUTHORIZATION (RA). Failure to do so may result in delays of the credit process. All merchandise must be received back to us in its original condition. For example, packaged merchandise must be unopened, clothing must be unlaundered with original tags attached, etc. Opened music CD's cannot be returned. Customers are responsible for shipping costs associated with returned merchandise unless the return is due to an error of Best Baby Shower, Inc. Returns and exchanges more than 30 days after placement of order will not be accepted. Q - I received my order and it is damaged. What do I do? A - Report any damages or shortages via email including your order number and description of items damaged. Claims filed for broken or damaged merchandise and shortages must be reported to Best Baby Shower, Inc. within 15 days of receipt of order to guarantee refund or replacement. Shipment of replacement items for damages will be made using the same shipping method used to place the original order. For example, if your original order was shipped via Ground, the shipment of replacement items will also be shipped via Ground. Expedited shipping services are available for shipment of replacement items at a cost to be paid by the customer. Q - I am trying to place an order online and cannot put more than 1 item in my shopping cart. Why? A - This is usually caused by your firewall or privacy software. You must be able to "accept cookies". To resolve cookie problems in privacy or firewall software: 1) Launch your privacy or firewall software. 2) Navigate to the section with cookie controls. 3) Choose to accept cookies. In addition to firewall/privacy software, shoppers can also be prevented from adding multiple items if the shopper has their Web browser set to not accept cookies. |
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